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careers with John Hall's Alaska 

We work hard, but we enjoy our jobs. There's is nothing more rewarding than seeing the excitement on our guest's faces as we host them in Alaska and around the world! We offer a small business, family environment where team support thrives and you won't be micromanaged. A healthy love of dogs is a big plus. We frequently enjoy dogs in the workplace. 

 

For immediate openings, please visit this page: Careers Center

 

We continually collect resumes for Land Tour Manager and Cruise Managers, so please submit those at any time.

We will contact you when the need arises for an interview. 

alaska career

CRUISE CONCIERGE

Expectations:

JHA Cruise Managers will serve as a representative of John Hall’s Alaska at all times while on board the cruise ship and in port cities. Individuals should be prepared and available to help guests 24 hours a day. JHA Cruise Managers also serve as representation of the organization to the cruise line. Professional behavior and courtesy must be demonstrated at all times. JHA Cruise Managers serve as a liaison between the John Hall’s Alaska clients and the appropriate cruise ship staff. The prime focus of the individual on board for John Hall’s Alaska is to ensure the needs of the guests are met and all questions are answered. During the land portion of the guests' tour, guests are made to feel special and in many instances coddled by the land tour manager. It is the Cruise Managers responsibility to ensure guests continue to receive this treatment, ensuring the clients feel as if they are still 1 guest of 44 rather than 1 of 2500. Unless visiting a port city, Cruise Managers should always be dressed professionally or business casual. Refrain from blue jeans unless necessary or traveling in port city. Formal night attire should include professional business suits and John Hall’s Alaska name tag is to be worn at all times with the exception of when visiting port city. Assist guests in questions, concerns and any problems while on board the cruise ship. Coordinate shore excursions, provide knowledge of port cities and recommendations of how to best use time available in port cities. Provide maps to guests on port cities, utilize flip chart to provide clients with additional information and details. Provide walking tours in port cities to education passengers on the history, buildings and significance of the city. Partner with cruise line to coordinate dining times or changes, embarkations and disembarkations arrangements for guests or special events. Make every attempt to try and be in contact with all guests at least once a day during cruise portion. Continue superior service received on land portion while on cruise portion. Most importantly: Go above and beyond. John Hall’s Alaska is in business to exceed the customers’ expectations. For any John Hall’s Alaska employee the terminology “no we can’t” does not exist. Use every resource necessary and possible to meet the client’s needs. John Hall’s Alaska will provide travel expenses for employees.

Qualifications:

High school completion. Extensive knowledge of Alaska history and ecology preferred. Current, valid and clean record . Organized, well kept and well spoken. Ability to keep time deadlines, speak to a group, and lead walking tours. Prior guiding or hospitality experience preferred. Cruise experience a plus.

alaska operationd
alaska cruise

We work hard, but we enjoy our jobs. There's is nothing more rewarding than seeing the excitement on our guest's faces as we host them in Alaska and around the world! We offer a small business, family environment where team support thrives and you won't be micromanaged. A healthy love of dogs is a big plus. We frequently enjoy dogs in the workplace. 

 

For immediate openings, please visit this page: CAREERS CENTER

 

We continually collect resumes for Land Tour Manager and Cruise Managers, so please submit those at any time.

We will contact you when the need arises for an interview. 

land tour manager

Expectations:

JHA Tour Managers will serve as a representative of John Hall’s Alaska at all times while on board the motorcoach, with guests and around vendors. Individuals should be prepared and available to help guests 24 hours a day. JHA Tour Managers serve as representation of the organization throughout Alaska. Professional behavior and courtesy must be demonstrated at all times. Operate motorcoach in safe and productive manner. Understand motorcoach operations and maintenance/safety requirements on motorcoach. Narrate knowledge, history and content of Alaska, the Yukon or the Canadian Rockies to John Hall’s Alaska clients. Share extensive knowledge of area. Ensure luggage is properly loaded on motorcoach and delivered to guests rooms in an efficient manner. Communicate problems or issues that arise to Anchorage Operations Manager. Ensure quality product is delivered from those vendors John Hall’s Alaska partners with along the tour route. Perform miscellaneous duties to ensure clients needs are met including postal supplies, DVD burning and supplying drinks/snacks on board the motorcoach. Ensure proper rest requirements are met. Turn in valid paperwork prior to next tour departure. This includes logs, VIRs, expense reports and other tour reports. Maintain and operate clean coach – interior and exterior. Most importantly: Go above and beyond. John Hall’s Alaska is in business to exceed the customers’ expectations. For any John Hall’s Alaska employee, the terminology “no we can’t” does not exist. Use every resource necessary and possible to meet the client’s needs. John Hall’s Alaska will provide travel expenses for employees.

Qualifications:

High school completion. Extensive knowledge of Alaska. Knowledge of Yukon/Canadian Rockies history a plus. Current, valid and clean record with a CDL. Must at least be class B and have a passenger and air brake endorsement. Minimum of 5 years experience driving motorcoach in Alaska/Yukon Territory, including the Taylor Highway. Ability to both answer questions and narrate while operating the motorcoach in safe manor simultaneously. Knowledge of motorcoach operations and basic maintenance. Must be able to lift 50 pounds. Organized and well kept. Ability to keep time deadlines ensuring groups arrive at cruise ship, hotels and meals in a timely fashion. Keep motorcoach up to cleanliness standards as a positive representation of John Halls’ Alaska

alaska guides
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