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careers with John Hall's Alaska 

We work hard, but we enjoy our jobs. There's is nothing more rewarding than seeing the excitement on our guest's faces as we host them in Alaska and around the world! We offer a small business, family environment where team support thrives and you won't be micromanaged. A healthy love of dogs is a big plus. We frequently enjoy dogs in the workplace. 

 

For immediate openings, please visit this page: Careers Center

 

alaska career

DIRECTOR OF TOUR OPERATIONS

Expectations:

Acquire space at hotels, transportation. attractions, and food & beverage venues in Alaska & the Canadian Rockies. Alumni World Adventures - Help develop and coordinate tour itineraries and partnerships around the world including all tour elements. Submit, review, and sign contracts with partners in Alaska and other Alumni Adventure Locations. Acquire, review and approve rates and agreements. Serve as the primary contact for all hotels, attractions, and food & beverage venues in Alaska & the Canadian Rockies, all Alumni Adventures. Create and maintain a liaison between tour partners and Alaska operational and Minnesota corporate offices. Submit sales updates biweekly starting 5 months prior to tours departure. Assist in design and execution of all itineraries. Assist in creation of supporting documents for optional excursions for groups and FITs. Book optional excursions as requested by clients via corporate office. Meet with partners preseason Alaska and prior to other world/domestic Alumni Adventures to acquire final details related to contacts, menus, logistics, quality control, and schedule. Send Rooming List to hotels, transportation, attractions, and food & beverage venues in Alaska & the Canadian Rockies and all Alumni Adventure tour programs; includes special needs, dietary concerns, return guests, VIP/FAM guests, and itinerary overview; sent at 30 days and within 1 week of departure. Provide logistical support and solutions to Tour & Cruise Managers when weather, wildlife, roadway, and guest complications and cancellations occur impacting tour partners ability to operate successfully. Provide necessary resources and documents for Tour Manager & Cruise Manager packet documents; work in communication with Corporate and Operational offices. Review of all guest evaluations and correspondence with partners of challenges and praise. Monitor issues with partners and address accordingly throughout the season. Keep record of expenses and receipts; submit expense report. Meet with partners post-season or following Alumni Adventures to discuss overall product and services; provide guest feedback.

Qualifications:

Associates degree or two other equivalent two-year degree preferably with business knowledge. Proficient use of Microsoft Office programs – Excel, Word, PowerPoint and Outlook. Well-organized and attention to details. Ability to successfully manage multiple tasks, projects and individuals at one time. Ability to prioritize work making sure all deadlines are met. Ability to work in a team environment while giving direction and guidance to Tour Managers. Clear communication skills and ability to take charge. Five years experience in operations. Tour Operations experience is preferred, however not required. Management experience is preferred. Ability to travel, visiting partners around world for product quality control.

Job Type: Full-time, Salary Negotiable.

Individual may have the ability to work from a remote location 80-90% of time, pending work comfort level and successful completion of tasks. Ideal candidate will be requested to spend time both at corporate office and operational office at the start of position

alaska operationd
alaska cruise

We work hard, but we enjoy our jobs. There's is nothing more rewarding than seeing the excitement on our guest's faces as we host them in Alaska and around the world! We offer a small business, family environment where team support thrives and you won't be micromanaged. A healthy love of dogs is a big plus. We frequently enjoy dogs in the workplace. 

 

For immediate openings, please visit this page: CAREERS CENTER

 

 

land tour manager

Expectations:

JHA Tour Managers will serve as a representative of John Hall’s Alaska at all times while on board the motorcoach, with guests and around vendors. Individuals should be prepared and available to help guests 24 hours a day. JHA Tour Managers serve as representation of the organization throughout Alaska. Professional behavior and courtesy must be demonstrated at all times. Operate motorcoach in safe and productive manner. Understand motorcoach operations and maintenance/safety requirements on motorcoach. Narrate knowledge, history and content of Alaska, the Yukon or the Canadian Rockies to John Hall’s Alaska clients. Share extensive knowledge of area. Ensure luggage is properly loaded on motorcoach and delivered to guests rooms in an efficient manner. Communicate problems or issues that arise to Anchorage Operations Manager. Ensure quality product is delivered from those vendors John Hall’s Alaska partners with along the tour route. Perform miscellaneous duties to ensure clients needs are met including postal supplies, DVD burning and supplying drinks/snacks on board the motorcoach. Ensure proper rest requirements are met. Turn in valid paperwork prior to next tour departure. This includes logs, VIRs, expense reports and other tour reports. Maintain and operate clean coach – interior and exterior. Most importantly: Go above and beyond. John Hall’s Alaska is in business to exceed the customers’ expectations. For any John Hall’s Alaska employee, the terminology “no we can’t” does not exist. Use every resource necessary and possible to meet the client’s needs. John Hall’s Alaska will provide travel expenses for employees.

Qualifications:

High school completion. Extensive knowledge of Alaska. Knowledge of Yukon/Canadian Rockies history a plus. Current, valid and clean record with a CDL. Must at least be class B and have a passenger and air brake endorsement. Minimum of 5 years experience driving motorcoach in Alaska/Yukon Territory, including the Taylor Highway. Ability to both answer questions and narrate while operating the motorcoach in safe manor simultaneously. Knowledge of motorcoach operations and basic maintenance. Must be able to lift 50 pounds. Organized and well kept. Ability to keep time deadlines ensuring groups arrive at cruise ship, hotels and meals in a timely fashion. Keep motorcoach up to cleanliness standards as a positive representation of John Halls’ Alaska

alaska guides

DIRECTOR OF TOUR OPERATIONS

Expectations:

Acquire space at hotels, transportation. attractions, and food & beverage venues in Alaska & the Canadian Rockies. Alumni World Adventures - Help develop and coordinate tour itineraries and partnerships around the world including all tour elements. Submit, review, and sign contracts with partners in Alaska and other Alumni Adventure Locations. Acquire, review and approve rates and agreements. Serve as the primary contact for all hotels, attractions, and food & beverage venues in Alaska & the Canadian Rockies, all Alumni Adventures. Create and maintain a liaison between tour partners and Alaska operational and Minnesota corporate offices. Submit sales updates biweekly starting 5 months prior to tours departure. Assist in design and execution of all itineraries. Assist in creation of supporting documents for optional excursions for groups and FITs. Book optional excursions as requested by clients via corporate office. Meet with partners preseason Alaska and prior to other world/domestic Alumni Adventures to acquire final details related to contacts, menus, logistics, quality control, and schedule. Send Rooming List to hotels, transportation, attractions, and food & beverage venues in Alaska & the Canadian Rockies and all Alumni Adventure tour programs; includes special needs, dietary concerns, return guests, VIP/FAM guests, and itinerary overview; sent at 30 days and within 1 week of departure. Provide logistical support and solutions to Tour & Cruise Managers when weather, wildlife, roadway, and guest complications and cancellations occur impacting tour partners ability to operate successfully. Provide necessary resources and documents for Tour Manager & Cruise Manager packet documents; work in communication with Corporate and Operational offices. Review of all guest evaluations and correspondence with partners of challenges and praise. Monitor issues with partners and address accordingly throughout the season. Keep record of expenses and receipts; submit expense report. Meet with partners post-season or following Alumni Adventures to discuss overall product and services; provide guest feedback.

Qualifications:

Associates degree or two other equivalent two-year degree preferably with business knowledge. Proficient use of Microsoft Office programs – Excel, Word, PowerPoint and Outlook. Well-organized and attention to details. Ability to successfully manage multiple tasks, projects and individuals at one time. Ability to prioritize work making sure all deadlines are met. Ability to work in a team environment while giving direction and guidance to Tour Managers. Clear communication skills and ability to take charge. Five years experience in operations. Tour Operations experience is preferred, however not required. Management experience is preferred. Ability to travel, visiting partners around world for product quality control.

Job Type: Full-time, Salary Negotiable.

Individual may have the ability to work from a remote location 80-90% of time, pending work comfort level and successful completion of tasks. Ideal candidate will be requested to spend time both at corporate office and operational office at the start of position

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